Testimonials

She went the extra mile...

From the point of getting the appraisal to house staging and selling the house, Keri has shown us her commitment to get the job done. She went the extra mile to make our house market ready and helped us with house staging. She always listened to our requirements while giving us helpful feedback. Keri definitely […]

From the point of getting the appraisal to house staging and selling the house, Keri has shown us her commitment to get the job done. She went the extra mile to make our house market ready and helped us with house staging. She always listened to our requirements while giving us helpful feedback. Keri definitely has the market knowledge for Hobsonville Point area and we are glad that we had her to represent our house.


Rashini Atapattu - Hobsonville

Lower fees with great service and great results - what's to lose?

Hongyan and the team at FaceUP have been an absolute pleasure to deal with. They have been both professional and friendly, and there has been nothing I could fault through the sale process of our much loved first home. Lower fees with great service and great results – what’s to lose?

Hongyan and the team at FaceUP have been an absolute pleasure to deal with. They have been both professional and friendly, and there has been nothing I could fault through the sale process of our much loved first home. Lower fees with great service and great results – what’s to lose?


Jay Nam - Hobsonville

Very prompt and efficient

Keri is very helpful and knowledgeable in her work. Very prompt and efficient.

Keri is very helpful and knowledgeable in her work. Very prompt and efficient.


Jonathan Lim - Hobsonville

Helpful & Supportive

Keri was so helpful and supportive during the sale of our home. She kept us informed of everything that was going on throughout the whole process and made what would normally be a very stressful time, relatively easy.

Keri was so helpful and supportive during the sale of our home. She kept us informed of everything that was going on throughout the whole process and made what would normally be a very stressful time, relatively easy.


H. Terstappen - Hobsonville Point

We found Keri approachable, positive and knowledgeable about the local property market...

We met Keri by chance when we were about to list our home and went to look at other properties in the Point and how they were prepared for open homes. We really liked Keri from first contact and liked the idea of having a local person being able to sell our home (and the […]

We met Keri by chance when we were about to list our home and went to look at other properties in the Point and how they were prepared for open homes. We really liked Keri from first contact and liked the idea of having a local person being able to sell our home (and the area) to prospective homeowners. We found Keri approachable, positive and knowledgeable about the local property market. Thanks Keri


Kim & Alistair Bone - Hobsonville Point

FaceUP are low priced for an exceptional service...

Hongyan was recommended to us and was a fantastic choice in selling our first home. She was super friendly with great communication, thoughtful, realistic and honest throughout the process. We felt confident in her ability and are happy with the process and outcome. FaceUP are low priced for an exceptional service. Thank you Hongyan.

Hongyan was recommended to us and was a fantastic choice in selling our first home. She was super friendly with great communication, thoughtful, realistic and honest throughout the process. We felt confident in her ability and are happy with the process and outcome. FaceUP are low priced for an exceptional service. Thank you Hongyan.


Ashley & Jeremy Clark - Hobsonville Point

She made the whole process extremely stress-free from day one.

Hongyan was extremely pleasant and easy to deal with from the very first meeting. She kept regular updates regarding the current market trends and always maintained an honest and effective communication with me throughout the whole process. Her knowledge of my situation and her professionalism in its dealings are highly commendable. She made the whole […]

Hongyan was extremely pleasant and easy to deal with from the very first meeting. She kept regular updates regarding the current market trends and always maintained an honest and effective communication with me throughout the whole process. Her knowledge of my situation and her professionalism in its dealings are highly commendable. She made the whole process extremely stress-free from day one. Would recommend you guys to all my family/friends for future real estate requirements.


Ritesh Chand - New Lynn

We cannot fault our experience...

We cannot fault our experience with Keri and the FaceUP team. We were well informed throughout the process and Keri worked hard to deliver a great result for us in a short time frame. Would highly recommend.

We cannot fault our experience with Keri and the FaceUP team. We were well informed throughout the process and Keri worked hard to deliver a great result for us in a short time frame. Would highly recommend.


Catherine Budai - Hobsonville Point

Professional and insightful...

“Working with Georgia to rent out our property was a pleasure and a breeze. One quick phone call and she was straight on the job. Professional and insightful, George handled the job with a minimum of fuss and found us the perfect tenant.”

“Working with Georgia to rent out our property was a pleasure and a breeze. One quick phone call and she was straight on the job. Professional and insightful, George handled the job with a minimum of fuss and found us the perfect tenant.”


Cullen-Hieatt Family - Hobsonville

Easy, stress free & friendly...

“We chose FaceUP Real Estate to list our house as a rental property and it was easy, stress free and friendly. They are local, in (Hobsonville Point) and know their area. What is more they were open on a Saturday afternoon. They, that is Lisa Jane and along with Georgia put no pressure on us […]

“We chose FaceUP Real Estate to list our house as a rental property and it was easy, stress free and friendly. They are local, in (Hobsonville Point) and know their area. What is more they were open on a Saturday afternoon. They, that is Lisa Jane and along with Georgia put no pressure on us and we had two prospective tenants ready to sign up within days. They both kept us informed along the way and having met the new tenants they certainly have done well. I would certainly recommend FaceUP.”


Will Robertson - Hobsonville

They guided us the whole way through

Kim and Nat were so easy to deal with, and happily answered all of questions being first time sellers. They guided us the whole way through, and provided plenty of communication at the right times. We ended up with a great result, and sold the house to a family that loved the house just as […]

Kim and Nat were so easy to deal with, and happily answered all of questions being first time sellers. They guided us the whole way through, and provided plenty of communication at the right times. We ended up with a great result, and sold the house to a family that loved the house just as much as we did. We look forward to using Kim and Nat for our next project!


I found every step of the process absolutely fantastic

From the moment I first called Kim he was respectful, professional and friendly. I felt comfortable and within the first few minutes of meeting I knew that he was the right person and that FaceUP was the right company to work with. I went into the experience feeling very stressed about the process, but immediately […]

From the moment I first called Kim he was respectful, professional and friendly. I felt comfortable and within the first few minutes of meeting I knew that he was the right person and that FaceUP was the right company to work with. I went into the experience feeling very stressed about the process, but immediately after moving forward with the team I felt at ease. Everyone I dealt with was so genuine and down to earth. I couldn’t thank you all enough and I would DEFINITELY work with FaceUP again! I highly recommend the FaceUP team!


Ashleigh Foster, Oratia

AMAZING!!! VERY professional

FaceUP commission is lower than other real estate companies and Hongyan Lu works in the best interest of the vendor and I highly recommend her!

FaceUP commission is lower than other real estate companies and Hongyan Lu works in the best interest of the vendor and I highly recommend her!


M.Hopkinson, Hillcrest

Couldn't be easier

Our experience with a sale through FaceUP was extremely positive. We knew what was happening every step of the way, frequently in advance of the actual events. Couldn’t be easier.

Our experience with a sale through FaceUP was extremely positive. We knew what was happening every step of the way, frequently in advance of the actual events. Couldn’t be easier.


Derek Nash, East Tamaki

The FaceUP team are people with integrity and genuine empathy towards their clients

We would absolutely recommend FaceUP to anyone looking to sell their property, they were way and above any previous home selling experience that we have had. The commission fees were way lower than the competition. We would like to say a huge thank you to Kim, Lisa and every member of their FANTASTIC FaceUP team. […]

We would absolutely recommend FaceUP to anyone looking to sell their property, they were way and above any previous home selling experience that we have had. The commission fees were way lower than the competition.


We would like to say a huge thank you to Kim, Lisa and every member of their FANTASTIC FaceUP team. We were faced with a massive clean out of 55 years of clutter to get the house ready for selling, it was overwhelming, but Kim and Lisa said no problem. The FaceUP team turned up at the house, rolled their sleeves up and got stuck in, even Kim was on the shovel. We filled four 3m flexi bins, plus a truck load of the big stuff. Everybody worked extremely hard and the transformation was simply amazing, everyone from the FaceUP team were positive and reassuring to us as it was an emotional time for the family with lots of memories from my childhood home. My Dad was pleased with the way everything worked out as it was quite an emotional time for him as well.


Natalie and the team had really done their homework as we had a large turnout of bidders on Auction Day, and Kim did a fantastic job as the auctioneer, producing a result that was way above our expectation.


Thank you FaceUP team.


John & Peni Murray, West Harbour

Hongyans professional approach and passion for the business and our property was evident

Hongyan was fantastic to deal with. She kept us up to date throughout the process and her interpersonal skills was key to a quick sale in a changing market. Her professional approach and passion for the business and our property was evident throughout this time. Thanks to Hongyan our family can start our new journey.

Hongyan was fantastic to deal with. She kept us up to date throughout the process and her interpersonal skills was key to a quick sale in a changing market.


Her professional approach and passion for the business and our property was evident throughout this time. Thanks to Hongyan our family can start our new journey.


T & J Geldenhuys, West Harbour

Keri was always very easy to approach, always available, thoughtful and so helpful

Keri was always very easy to approach, always available, thoughtful and so helpful with getting my home ready to take professional photos. Keri really went out of her way to help sell our home. She was a delight to deal with and I would recommend her to all.  

Keri was always very easy to approach, always available, thoughtful and so helpful with getting my home ready to take professional photos. Keri really went out of her way to help sell our home. She was a delight to deal with and I would recommend her to all.


 


K Brough, Hobsonville Point

Choosing to engage the services of both FaceUp and Keri Gerrard as our agent was one of the best decisions we could have made.

Choosing to engage the services of both FaceUp and Keri Gerrard as our agent was one of the best decisions we could have made. Keri has been consistently on the mark during the process of selling our house and from beginning to end helped make a stressful situation as smooth as possible. We found Keri […]

Choosing to engage the services of both FaceUp and Keri Gerrard as our agent was one of the best decisions we could have made.


Keri has been consistently on the mark during the process of selling our house and from beginning to end helped make a stressful situation as smooth as possible.


We found Keri to be well informed about market trends, on the ball regarding advertising strategies, and incomparable with her consistent informative feedback. She readily made herself available to answer any questions and her advice was very much welcomed. 


Keri demonstrated a high level of integrity and honesty that we found totally refreshing. We have had several dealings with estate agents in the past and have not, until dealing with Keri, experienced such a high quality of service. We found Keri to be trustworthy, informative and hard working on behalf of both client and purchaser from beginning to end.


We wish Keri all the best in her career as a realtor and have no hesitation in recommending her to anyone thinking of selling or buying a home.


 


Toni and Paul Wheat, Hobsonville Point

Keri is very friendly and easy to talk to

Keri is very friendly and easy to talk to. She is relaxed yet she will make sure the work gets done properly. It was tricky timing when we were trying to sell our property, but Keri managed to try out different approaches to reach the market. She grabbed opportunities quickly and her top negotiation skills […]

Keri is very friendly and easy to talk to. She is relaxed yet she will make sure the work gets done properly. It was tricky timing when we were trying to sell our property, but Keri managed to try out different approaches to reach the market. She grabbed opportunities quickly and her top negotiation skills delivered a very good result. I have no doubt that Keri had our best interests in mind and she tried very hard helping us achieve the goal we wanted. Well done Keri and thank you for your effort. If you are looking for an enthusiastic and professional local real estate agent, someone who can sell your house, choose Keri, she won’t disappoint you.


Jade and Roy, Hobsonville Point

Keri was brilliant from start to finish

Keri was brilliant from start to finish, she did a great job with the open homes, marketing and feedback from potential buyers. I hope she is still with Faceup when we come to sell our own house.  

Keri was brilliant from start to finish, she did a great job with the open homes, marketing and feedback from potential buyers. I hope she is still with Faceup when we come to sell our own house.


 


M Sheirtcliff, West Harbour

Friendly, up front & approachable agents really do make the difference

Faceup took the stress out of selling our property. We felt so relaxed through the whole process and at the end of the day, got a great result! Friendly, up front & approachable agents really do make the difference during a normally stressful time – cheers guys.

Faceup took the stress out of selling our property. We felt so relaxed through the whole process and at the end of the day, got a great result! Friendly, up front & approachable agents really do make the difference during a normally stressful time – cheers guys.


R Dunbar & S Hickmer - Hobsonville

We received all the help and guidance we could wish for

Throughout the whole marketing and sale process we received all the help and guidance we could wish for. All team members very easy to talk to.

Throughout the whole marketing and sale process we received all the help and guidance we could wish for.  All team members very easy to talk to.


T & P Masefield - Hobsonville

Easy approach from day one, professional team and just extremely friendly and polite

We really did enjoy working with Face Up, easy approach from day one, professional team and just extremely friendly and polite. It was not probably easy with a few houses selling at the same time however the team made it work with a smile! Thanks Kim for the great sense of humour and thank you to Face Up team for all the efforts, advice and time in looking after the sale of our house. We could not have done it without Samantha hosting the open homes. With all honesty, thanks a lot team, really appreciated what has been done!

We really did enjoy working with Face Up, easy approach from day one, professional team and just extremely friendly and polite.  It was not probably easy with a few houses selling at the same time however the team made it work with a smile! Thanks Kim for the great sense of humour and thank you to Face Up team for all the efforts, advice and time in looking after the sale of our house. We could not have done it without Samantha hosting the open homes. With all honesty, thanks a lot team, really appreciated what has been done!


V Alekperov & O Lyskovtseva - Flat Bush

Keri is open and honest, takes feedback well, and her results show that she is up there with the best.

I Knew instinctively on meeting Keri that she was the one that would sell my house. Keri is open and honest, takes feedback well, and her results show that she is up there with the best. Gee I can pick em!

I Knew instinctively on meeting Keri that she was the one that would sell my house.  Keri is open and honest, takes feedback well, and her results show that she is up there with the best.  Gee I can pick em!


G Baker - Hobsonville Point

Practical and realistic approach to the market conditions brought us quick and satisfactory outcomes

We have listed with Faceup on two or three occasions and in the process all went well and we have reached our goals.

Kim and Lisa with the help of other members of the Faceup team were very helpful. Practical and realistic approach to the market conditions brought us quick and satisfactory outcomes.

We would recommend you to deal with this agency and see what they can do for you!

We have listed with Faceup on two or three occasions and in the process all went well and we have reached our goals. 


Kim and Lisa with the help of other members of the Faceup team were very helpful. Practical and realistic approach to the market conditions brought us quick and satisfactory outcomes.


We would recommend you to deal with this agency and see what they can do for you!


V&S Milnac - Hobsonville Point

Most of all we loved the way they listened to what we wanted and how we wanted to sell the house and acted accordingly

We loved the no nonsense way they do business; we loved the fact that they are MUCH cheaper than the rest. We loved the fact they are West Auckland based and know the area. We loved our agent Gemma’s bubbly friendly and enthusiastic nature. But most of all we loved the way they listened to what we wanted and how we wanted to sell the house and acted accordingly.

Kim gave good sound advice and Gemma ran the Open Homes with a touch of real class. The weekly reports told you everything you needed to know and the advertising and signage is bright in your face (where it just can’t be missed). Six offers later our house is SOLD and we would highly recommend anyone selling to give Face Up a call, we know you will not regret it.

To the Face Up team, Thank you, Thank you, Thank you. We couldn’t have asked for better service, availability, advice, and friendliness. Now here’s looking to a new and wonderful future thanks to your hard work!

We loved the no nonsense way they do business; we loved the fact that they are MUCH cheaper than the rest. We loved the fact they are West Auckland based and know the area. We loved our agent Gemma’s bubbly friendly and enthusiastic nature. But most of all we loved the way they listened to what we wanted and how we wanted to sell the house and acted accordingly.


Kim gave good sound advice and Gemma ran the Open Homes with a touch of real class. The weekly reports told you everything you needed to know and the advertising and signage is bright in your face (where it just can’t be missed). Six offers later our house is SOLD and we would highly recommend anyone selling to give Face Up a call, we know you will not regret it.


To the Face Up team, Thank you, Thank you, Thank you. We couldn’t have asked for better service, availability, advice, and friendliness. Now here’s looking to a new and wonderful future thanks to your hard work!


Robynne & Stan Cooper, Massey, Auckland

Honesty, professionalism, support and positivity

We had complete confidence in the whole process, being well planned and co-ordinated to our requirements and resulted in a satisfactory settlement.

We had complete confidence in the whole process, being well planned and co-ordinated to our requirements and resulted in a satisfactory settlement.


Carole & Peter Bell, West Harbour, Auckland

Helpful, informative, and provided excellent service

Helpful, informative, and provided excellent service. The staff at Face Up provided us with accurate assessments of the real estate market and guided us through the sale process in a professional and efficient manner. We would recommend the Faceup team unconditionally to any potential customer.

Helpful, informative, and provided excellent service. The staff at Face Up provided us with accurate assessments of the real estate market and guided us through the sale process in a professional and efficient manner. We would recommend the Faceup team unconditionally to any potential customer.


John & Anne Simich, West Harbour, Auckland

Keri guided us through the whole process with care and sensitivity, we couldn't have been in better hands

We chose Faceup initially because of the lower commission rates and Keri was the agent we contacted. Selling our late mother's property was a very stressful time but Keri made everything so much easier to handle. She guided us through the whole process with care and sensitivity and we couldn't have been in better hands. We definitely would recommend Keri and Faceup to anyone who wants to sell their property.

We chose Faceup initially because of the lower commission rates and Keri was the agent we contacted.  Selling our late mother’s property was a very stressful time but Keri made everything so much easier to handle.  She guided us through the whole process with care and sensitivity and we couldn’t have been in better hands.  We definitely would recommend Keri and Faceup to anyone who wants to sell their property.


 


 


Pauline Lewis & Stewart Russell, Royal Heights, Auckland

I have never felt as comfortable and trusting of agents as I have with Faceup

Thank you Faceup Team for being an honest, hard working and amazing group of people who go the extra mile for their clients. I have sold several houses in my lifetime but have never felt as comfortable and trusting of agents as I have with Faceup. Simply the best!! The biggest thank you from me.

Thank you Faceup Team for being an honest, hard working and amazing group of people who go the extra mile for their clients.  I have sold several houses in my lifetime but have never felt as comfortable and trusting of agents as I have with Faceup.  Simply the best!!  The biggest thank you from me.


Angela Thomson, Hobsonville Point, Auckland